I am sharing two things today: Uguisu’s papers, bits 'n bobs, and customer service. First off, I’m a paper girl: day planner, a small library of unused notebooks that I only want to touch and never use, and single envelopes with no mate. If you can relate, allow me to share with you a treasure trove, Japan’s Uguisu. The Japanese aesthetic when it comes to paper is so delicate of hand, and designed with an attention to fine detail. I also purchased kitchen linens and a mosquito net cloth for their textures.
Now, customer service is something we take for granted until we don’t get any. It took 15 days for my package to arrive from Japan (which made it that much more special), and when I opened it, I found a handwritten note (handwritten!) addressed to me personally, by name (Tisha!). Wow! This was my first order ever, and they don’t know me from boo but they took the time to make me feel valued and to thank me. Sign on the dotted line, I’m a forever repeat customer now.
Last month, I was shopping for a sideboard on Etsy. They were handmade, cost upwards of $1,000 and indicated they were within driving distance of NYC. I was wary of making a furniture purchase without touching the piece or inspecting the craftsmanship, and its Etsy page didn’t mention a return policy. I wrote them an email asking: may I visit your studio/showroom, can I receive a small sample of their three finishes, and what is your return policy? He answered, No can do, ma’am, their studio was very busy, they only do business online, nobody has ever been dissatisfied with their furniture so they don’t know what their return policy is, oh, and send them 20 bucks and they’ll send me some sample finishes. They didn't attempt to work with me in any shape or form.
So, I appreciate Uguisu for their small effort in thanking me. I will be putting together my next paper order!